Refund policy

At Lucia de Luxe, your satisfaction is our priority. If you're not completely satisfied with your purchase, we’re here to help.

1. Returns

• You may request a return within 7 days of receiving your order.

• To be eligible, items must be:

  • Unused, unworn, and in the same condition that you received them.

  • In the original packaging, with tags and seals intact.

• To initiate a return, please contact our customer care at [Insert Email Address] with your order number and reason for return.

• Items marked final sale or non-returnable are not eligible for returns.

2. Return Shipping

• Customers are responsible for return shipping costs unless the item delivered was incorrect or damaged.

• We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

3. Refunds

• Once we receive and inspect your return, you will be notified of the approval or rejection of your refund.

• Approved refunds will be processed within 5–10 business days, and credited to your original method of payment.

• Shipping fees are non-refundable.

4. Exchanges

• We only replace items if they are defective or damaged upon arrival. If you need to exchange an item, contact via email.

5. Damaged or Incorrect Items

• If your item arrives damaged or you received the wrong item, please contact us within 48 hours of delivery. Include clear photos of the item and packaging.