1. Styling & Private Consultations
- Do you offer personal styling services?
Yes. We offer both virtual and in-person private styling consultations at our Lagos studio to help you curate the perfect wardrobe. - How do I book a styling session?
You can book an appointment directly through our website's Styling Portal or by messaging our styling team on WhatsApp. - Is there a fee for styling consultations?
Virtual consultations are complimentary with any purchase. In-person showroom styling experiences require a fully redeemable booking deposit.
2. African Print & Premium Apparel
- Are your African print garments ready-to-wear or custom made?
Our African print collections are premium, ready-to-wear luxury garments cut to standard sizes. We do not offer bespoke tailoring. - How do I care for my African print clothing?
To preserve the vibrant colors and fabric structural integrity, we strictly recommend dry cleaning or gentle handwashing in cold water with mild detergent. Never bleach. - Are print patterns exactly as seen on the website?
Due to the camera pixel, the image may vary slightly from the product image, making your piece completely unique.
3. Jewelry & Featured Brands
- Does Lucia de Luxe manufacture the jewelry on the website?
No. We do not manufacture the jewelry ourselves. We intentionally curate our jewelry collections from highly popular, well-known brands based in the US and UK. - Are the jewelry pieces authentic?
Yes. We source all accessories directly from established US and UK partner brands to guarantee 100% authenticity and premium quality. - What materials are the jewelry pieces made of?
Material details vary by designer and are listed in each individual product description. Most pieces feature premium 18k gold plating, sterling silver, or high-grade anti-tarnish alloys.
4. Inventory, Pre-Orders & Re-Stocks
- An item I love is sold out. Will it be restocked?
To maintain luxury exclusivity, many of our collections especially our African print designs are produced in limited quantities and may not be restocked. We recommend buying your choice immediately. - Do you accept pre-orders?
Yes, select exclusive premium pieces are available for pre-order. Please note that items ordered alongside a pre-order item will ship together once the pre-order item is ready. - Can you hold an item for me to pay later?
We cannot hold items. Items added to your cart are not reserved and can still be purchased by other customers until your payment is fully processed.
5. Sizing & Fit
- How do I choose the correct size?
Please refer to our detailed Size Guide on each product page. Measurements reflect true-to-size European and UK sizing standards. - Are your fabrics stretchy?
Fabric composition (e.g., stretch percentage, lining details) is listed in the individual product description text or title.
6. Payments & Billing
- What payment methods do you accept?
We accept all major Nigerian and international debit/credit cards via our secure payment gateway (Paystack/Flutterwave). - Do you accept direct bank transfers?
Yes, select the "Bank Transfer" option at checkout. You must upload your payment receipt via WhatsApp within 1 hour to secure your order. - Do you offer Cash on Delivery (COD)?
No. We operate a strictly prepaid fulfillment system. Orders must be paid in full before processing and dispatch.
7. Shipping & Delivery
- What are your shipping rates?
Shipping fees are fully paid by the buyer. They are calculated automatically at checkout based on the weight, volume, and destination of your parcel. -
How long will it take to receive my order?
- Lagos Delivery: 1–2 business days from dispatch.
- Interstate Delivery: 3–5 business days from dispatch.
- International Delivery: 5–10 business days (subject to destination customs clearance).
- Who handles your deliveries?
We partner with independent third-party local logistics firms for deliveries within Nigeria and premium global couriers (like DHL and FedEx) for international shipments. - Will I have to pay customs duties on international orders?
Yes. All international shipments may be subject to customs duties, import taxes, or clearance fees levied by the destination country. These fees are the sole financial responsibility of the buyer.
8. Returns & Exchanges
- What is your return policy?
We do not offer cash or credit card refunds. Instead, we offer exchanges or store credit via digital gift cards for eligible items. -
How long do I have to initiate a return?
- Lagos Orders: Within 48 hours of delivery.
- Interstate Orders: Within 4 days of delivery.
- International Orders: All international sales are final and strictly non-returnable.
- What are the conditions for a return?
Items must be unworn, unwashed, unaltered, free of makeup/perfume stains, and have all original tags and security ribbons attached. Shoes must show zero scuffs on the soles and be returned in their undamaged original designer box. - Which items are final sale?
Bodysuits, swimwear, undergarments, and all pierced jewelry (earrings) cannot be returned due to hygiene regulations. Items bought on sale or via promotional codes are also final sale. - Who pays for return shipping?
The buyer is solely responsible for organizing and covering all shipping costs to return an item to our Lagos studio. Alternatively, you can drop it off at our showroom once approved. - What should I do if my item arrives damaged or incorrect?
Please inspect your package immediately. Any manufacturing defects, faulty jewelry, or incorrect items must be reported via email or WhatsApp with clear photographic evidence within 24 hours of delivery for a swift resolution.