1. Eligibility Windows
- Lagos Orders: Return requests must be initiated within 48 hours of delivery.
- Interstate Orders: Return requests must be initiated within 4 days of delivery.
- International Orders: All international sales are final and strictly non-returnable.
2. Category-Specific Return Requirements
To protect our inventory, items must be in pristine, sellable condition. We enforce strict, category-specific inspection standards:
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Clothing:
- Must be unworn, unwashed, and unaltered.
- Must be completely free of makeup stains, deodorant marks, perfume scents, or fake tan residue.
- All original clothing tags and security ribbons must remain attached. Removing the security ribbon voids the return.
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Shoes:
- Must be tried on solely on a carpeted or clean, protected surface.
- Soles must show zero scuffs, scratches, or signs of outdoor wear.
- Must be returned inside the original, undamaged designer shoe box. The shoe box cannot be used as the outer shipping parcel.
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Jewelry:
- For hygiene and safety reasons, earrings and pierced jewelry are strictly final sale and cannot be returned under any circumstances.
- Necklaces, bracelets, and rings must show zero scratches, tarnishing, or signs of wear.
- Must be returned in their original anti-tarnish pouches and boxes.
3. Final Sale Items (Strictly Non-Returnable)
- Bodysuits, swimwear, and undergarments.
- All items purchased on sale, during promotions, or using discount codes.
- Custom-made or altered garments.
4. How to Initiate a Return (Lagos Showroom Drop-off & Shipping)
You can return your eligible items either by courier or by dropping them off at our physical location.
- Step 1: Contact our customer care team strictly via WhatsApp at 09160006869 or email us at luciadeluxe26@gmail.com to log your request. Do not send items back without confirmation.
- Option A (Lagos location Drop-off): Once approved, you may drop off your item directly at our Lagos location that will be given to you within our operating hours (Mondays - Fridays (9 -6pm). Your item will be inspected on-site.
- Option B (Courier Shipping): The buyer is solely responsible for organizing and paying all shipping fees for the return package to our Lagos location.
5. Return Logistics & Financial Liability
- Risk of Loss: The buyer retains full legal liability for the package until it safely reaches our Lagos studio. We strictly advise using a trackable logistics service with signature confirmation.
- Rejected Returns: If a returned item fails our quality inspection (whether dropped off or shipped), it will be rejected. For shipped returns, the buyer will be responsible for paying the shipping fee to have the item sent back to them. Original shipping fees paid at checkout are non-refundable.
6. Store Credit & Exchanges Only (No Cash Refunds)
- Remedy Policy: Lucia de Luxe does not issue cash or credit card refunds.
- Issuance: Approved returns will be issued store credit via a digital gift card within 5 business days of inspection.
- Validity: Store credit is valid for 6 months from the date of issue.
7. Damaged, Defective, or Incorrect Items
- Reporting Window: Any manufacturing defects, damaged jewelry, or wrong items must be reported via email or WhatsApp with photographic evidence within 24 hours of delivery.
- Resolution: Verified defective items will be replaced, or return shipping/drop-off logistics will be fully covered by Lucia de Luxe.