Shipping & Delivery Policy

Shipping & Delivery Policy

1. Order Processing Time
  • Processing Windows: All orders are processed within 1–3 business days (excluding weekends and Nigerian public holidays).
  • Cut-Off Times: Orders placed after 2:00 PM (WAT) will begin processing the following business day.
  • Order Changes: We cannot alter shipping addresses once an order is processed or dispatched.

2. Domestic Shipping (Within Nigeria)
  • Lagos Delivery: Estimated 1–2 business days from dispatch.
  • Interstate Delivery: Estimated 3–5 business days from dispatch.
  • Fulfillment Partners: Deliveries are handled via independent third-party logistics companies.
  • Shipping Fees: Fully borne by the buyer and calculated at checkout based on weight, volume, and destination.

3. International Shipping
  • Transit Times: Estimated 5–10 business days, subject to customs clearance variables.
  • Carrier Networks: Dispatched via premium global couriers (e.g., DHL, FedEx).
  • Shipping Fees: Fully borne by the buyer and calculated in real-time at checkout.

4. Customs, Duties, and Taxes (Legal Disclaimer)
  • Import Liabilities: Lucia de Luxe is not responsible for any customs duties, clearance fees, or import taxes levied by the destination country.
  • Financial Responsibility: All fees imposed during or after shipping are the sole responsibility of the buyer.
  • Refused Shipments: If a package is refused due to unpaid customs charges, the buyer forfeits original shipping fees and any return transit costs incurred.

5. Transfer of Risk and Delivery Issues
  • Transfer of Liability: Risk of loss and title for items pass to the buyer immediately upon our delivery of the package to the logistics carrier.
  • Carrier Delays: Lucia de Luxe is not legally liable for transit delays caused by carrier disruptions, weather, strikes, or customs bottlenecks.
  • Unclaimed Packages: The buyer is responsible for coordinating redelivery with the logistics partner if the first attempt fails.
  • Damaged or Lost Items: Missing or damaged shipments must be reported to the carrier directly. Please notify us within 48 hours of the scheduled delivery date to assist with carrier claims.